Carlos Hilado Memorial State University (CHMSU) held its Citizen’s Charter Review, Process Improvement, and Write-Shop on October 16, 2026, at the Function Hall, ETG Building in Talisay (Main) Campus.
Organized by the Planning, Monitoring, and Evaluation Unit, the one-day activity brought together representatives from the university’s offices, colleges, and units to review the institution’s Citizen’s Charter, streamline service processes, and update the documentation of the services CHMSU offers to its clients.
Cherryl Salaya & John Carlo Visca photos
In his message, Engr. Russel Dela Torre, OIC-Vice President for Administration and Finance and Committee on Anti-Red Tape (CART) Chairperson, underscored the importance of continuously updating the processes of the university in order to provide better services to its clients and stakeholders.
PME Director Maria Agnes Arcenas, CART Secretariat, presented the guidelines for implementing the Citizen’s Charter and led the review of the Citizen’s Charter 2025. The participants from each unit then presented their lists of external and internal services.
The participants also underwent the write-shop segment where they refined and improved their offices’ service processes.
The activity supports CHMSU’s commitment to transparent, efficient, and client-centered public service.
Cherryl Salaya & John Carlo Visca photos
